Claim for Damages

渥太华水电认识到,我们提供的电力是一个重要的服务,我们有责任提供安全, reliable service to our customers very seriously.

尽管我们的电力分配系统非常复杂, 仍有许多情况超出我们的控制,导致意外的电力中断和电压变化. 渥太华水电不保证一个恒定的电力供应或提供保证,电压和频率将是不变的.

许多停电是由于恶劣天气、野生动物和事故造成的. 澳门凯旋门开户网站 is not liable for damages from these causes.

Reporting Damage

If you have auto or property insurance, 你可以考虑联系你的保险代理或经纪人,以了解你的政策是否包括损失.

Damage claims resulting from the events listed below are usually not eligible for compensation. Please refer to the Ontario Energy Board's Distribution System Code 和 澳门凯旋门开户网站’s 条件 of Service for more details.

  • Severe weather, such as ice, lightning, winds, floods, storms
  • Fallen trees/branches.
  • Animal contact with equipment (i.e. squirrels, birds).
  • Motor vehicle accidents involving utility poles.
  • Unexpected equipment failure.
  • Voltage changes.

 

 

Frequently Asked Questions
 

渥太华水电将独立审查您的索赔基于渥太华水电 条件 of Service, which states that:

渥太华水电不保证一个恒定的电力供应或给予保证,电压和频率将是不变的. 此外, 澳门凯旋门开户网站不对因任何故障而对客户或消费者的设备造成的损害负责.

澳门凯旋门开户网站 is not responsible for any loss of profits or revenues, business interruption losses, loss of contract or loss of goodwill, or for any indirect, consequential, incidental or special damages, including but not limited to punitive or exemplary damages.

澳门凯旋门开户网站 is typically not liable for damage caused by:

  • 恶劣天气、洪水、火灾、闪电或其他自然力量
  • Animal contact (i.e. squirrels, birds)
  • Unforeseen or unexpected equipment failure
  • Damage to our equipment by other individuals or groups
  • Motor vehicle or other accidents involving utility poles

It typically takes 60 days to review an individual claim. 一旦我们收到您的损害索赔表格和支持信息/文件, 我们开始调查以确定事件的原因. 由于每个索赔都是独特的,调查特定索赔的时间可能会有所不同.

Once our investigation is complete, 渥太华水电代表您正式提出索赔,并将一份您的索赔副本连同我们的调查报告的副本提交给MEARIE的一般责任索赔管理单位.

MEARIE专门处理电力分配公司的索赔,如渥太华水电公司. MEARIE理赔员将审核您的索赔,并在需要澄清或进一步信息时直接与您联系. 您将收到直接来自MEARIE集团的书面信函,通知您索赔的结果.

每一项索赔都得到充分考虑,并在个别基础上加以评估. 和解完全以有无法律责任为基础.

Although every claim 和 policy is different, 我们建议联系你的保险代理人或经纪人,看看你是否包括损失. 

通过你的个人保险提出索赔可能会有好处: 

  • 渥太华水利公司只负责赔偿您的损失的实际现金价值(折旧价值),而您的保险单可能会向您提供赔偿,以更换损坏的物品.
  • If you file a claim through your insurance company, 他们可能会选择提交一个损害索赔澳门凯旋门开户网站代表您,以收回一些资金,他们覆盖. 如果你的保险公司对渥太华水电公司的索赔是成功的, they may reimburse your deductible.

在对你的索赔作出决定之前,不要扔掉任何损坏的物品.

尽管我们理解有些设备可能需要立即修理或更换, 重要的是,您要了解,如果您必须继续修理或更换之前,调整器的决定, you are doing so at your own risk. 这些费用是否包括取决于调整者的决定.

No. Under the terms of our agreement with MEARIE, 理算师必须作出任何和所有与你的索赔有关的决定. We cannot advise you of the anticipated outcome of your claim.

渥太华水利公司承认收到所有索赔损害赔偿表格. Contact information will be provided to you at this time.

一旦你的索赔被转发给理算师,所有的询问必须向MEARIE提出.

 


Six tips to protect your home or business

用这些简单的方法来保护你的财产免受电涌的伤害:

 

 Unplug valuable electronics

If severe weather is in the forecast, unplug what you can.

 Limit the number of devices connected to a single outlet

避免插座超载,特别是在老房子里. Only one major appliance should be plugged into an outlet.

 Always use a surge protector

将敏感或贵重的电子产品,如高清电视和计算机插入电涌保护器. 并不是所有的电涌保护器都是一样的-请确保根据您的需要选择合适的保护级别.

你可以考虑在你的面板上安装“整个家庭”的电涌保护器.

 Unplug any additional equipment not in use

即使关闭了电源,如果插上电源,电子设备仍然很容易受到电涌的影响. Unplugging offers the best protection.

 Consider backup generation

便携式发电机可以在停电期间提供安全和舒适. 然而,如果连接或使用不当,它们可能会造成电击和火灾危险. Follow these tips to ensure you’re using a generator safely:

  • Never use a generator indoors because they produce fatal carbon monoxide fumes; set them up outside away from windows, doors or vents to your house or your neighbour’s house;
  • 如果你买了一台发电机,确保它有经过认可的认证机构的标识. Marks can be found on the ESA’s website;
  • 不要把便携式发电机直接连接到你家的电力系统上. 它可能会导致电力回流到电网,电死你或公用事业工人, or damage the system;
  • 如果你想永久地将你的发电机连接到你家的系统,这需要一个电力许可证. 发电机应由持牌电力承办商连接.

How to file a claim

如果您认为您的损失是由于渥太华水电公司的疏忽造成的,请尽快填写此表格.

Claim for Damages Form

 

电子邮件:

[email protected]

主题: Claim for: < Customer Address >


 

邮件:

澳门凯旋门开户网站 Limited
邮政信箱8700
Ottawa, ON, K1G 3S4
Att: 澳门凯旋门开户网站 Claims Management

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